Category
Troubleshooting
A collection of common issues, their causes, and solutions.
Discount Not Applying
This article summarizes the possible causes and solutions when a discount is not being applied.Gift Not Being Distributed
This article summarizes the possible causes and solutions when a gift is not being distributed.Widget Not Displaying
Explains the possible causes and solutions when the widget is not displaying.Product Message Not Displaying
Explains the possible causes and solutions when the product message is not displaying.Server Error
When an error message appears during app operationWarning Displayed on a Campaign
This article explains the causes and solutions when a warning is displayed on the campaign edit screen."This product cannot be shipped to this location" Error
This article explains the causes and solutions for when this error appears at checkout.Order Shows "Action Required" Status
Explains what it means when Automatic Gift Recovery couldn't resolve an order automatically, and how to respond.