Shopify displays this error when the cart contains a product that cannot ship to the customer's address. It is separate from app checkout-rule messages such as "This gift does not meet the eligibility requirements." The wording may vary with the store's language settings.
For gift campaigns, the gift product is a Shopify bundle. Shipping is calculated from the component products' shipping profiles; the gift product has no separate profile.
Prerequisite: The correct status for a gift product while its gift campaign is active is "Unlisted." You do not need to change it to "Active" to resolve this error.
The "The gift product contains unavailable variants" warning on the campaign editing screen means a component product is unavailable across the store. It may not appear when inventory is missing only at locations that can ship to the destination. This is separate from the checkout error.
Cause
The component product is not in a shipping profile with rates for a zone that includes the customer's address, or the profile's origin location is not configured to ship there.
Solution
In Shopify admin, open Settings > Shipping and delivery. Confirm that each component product is in a shipping profile with rates for the relevant country or region, and check the relationship between the origin location and that zone.
Cause
Even when total component inventory is available, checkout fails if no location that can ship to the customer's address has stock. This is more common when using multiple locations or markets.
The same error occurs if all component inventory is at different locations and the bundle cannot be fulfilled from one location.
Solution
Confirm that component inventory is available at a location that ships to the customer's area. If needed, move inventory there or enable that location to fulfill online orders.
"Continue selling when out of stock" resolves some inventory-related issues, but not missing shipping profiles or zones.
Cause
The app does not set a shipping profile when creating a gift product. New products use Shopify's general shipping profile. If that profile has no rate for the destination, or the store uses custom profiles, the parent gift bundle may cause the issue.
Solution
Under Settings > Shipping and delivery, confirm that the gift product is in a shipping profile with rates. Check the component products' profiles as well.
Cause
This error can occur even when the cart contains only non-gift products. If an undeliverable regular product is in the same cart, changing the gift settings will not resolve it.
Solution
Remove the gift from the cart and try checkout again with the same shipping address. If the same error appears, first check the shipping profiles and inventory locations of regular products.
Check in the following order.
Whether it is being confused with app checkout-rule messages (conditions not met / quantity exceeded)
Whether it still occurs for the same delivery address after removing the gift
Whether each component product is in a shipping profile that covers the destination
Whether a location that ships to that zone has inventory of the component products
Whether the gift product (bundle parent) has a rate on a general shipping profile
Treat the campaign-edit "unpurchasable variant" warning separately from this error
If the issue remains after these checks, please contact us through the contact form.
When you contact us, please share the following information.
Occurred at
Target campaign name
Full error text
Shipping country/region
What you already checked