This message appears when there is a discrepancy between the campaign data managed by the app and the data on the Shopify side. The campaign itself may still be functioning, but the data needs to be reviewed and corrected.
Cause | Solution |
|---|---|
The status of a discount generated by the app was changed on the Discounts page in the Shopify admin | Update the status again from the campaign edit screen in the app |
Cause | Solution |
|---|---|
The relevant discount was deleted on the Discounts page in the Shopify admin | Delete the campaign and recreate it |
Temporary issue with Shopify | Wait and check again later. If the issue persists, contact support |
Do not directly modify discounts generated by the app from the Discounts page in the Shopify admin.
Cause | Solution |
|---|---|
The gift product's status was changed on the Products page in the Shopify admin | Update the status again from the campaign edit screen in the app |
One or more component products were deleted | Review and correct the component products in the gift settings |
Cause | Solution |
|---|---|
The gift product was deleted on the Products page in the Shopify admin | Delete the campaign and recreate it |
Temporary issue with Shopify | Wait and check again later. If the issue persists, contact support |
Cause | Solution |
|---|---|
The status was changed on the Shopify checkout rules page | Update the status again from the campaign edit screen in the app |
Cause | Solution |
|---|---|
The relevant checkout rule was deleted on the Shopify settings page | Delete the campaign and recreate it |
Temporary issue with Shopify | Wait and check again later. If the issue persists, contact support |
If the issue is not resolved after checking the above, please contact our support team.