These are the causes and solutions for warnings shown at the top of the campaign editing screen. Find the relevant section below by the warning title.
"One or more problems with the campaign data" appears when app data and Shopify data do not match. The wording differs between discount and gift campaigns, so check the section for the relevant campaign type. Display-setting and paid-plan warnings use the same wording for both, so see "Common to both campaigns."
Do not edit app-created data directly from Shopify's Discounts, Products, or checkout rules pages. Changing dates or statuses causes the "One or more problems with the campaign data" warning. Deleting the data prevents the campaign from being saved.
If one of the following warnings appears while editing a Discount campaign, review the corresponding section.
Cause
The start or end date of the app-created discount differs from the campaign's active period. Although the warning mentions a possible status change, the app checks only for a period mismatch. Changing only active or inactive status on Shopify's Discounts page does not trigger this warning when the dates match.
Solution
Check the active period on the campaign editing screen and save. Saving writes the campaign's start and end dates back to the Shopify discount. Toggling only the status does not clear this warning.
Cause
The app-created discount has been deleted from Shopify's Discounts page. You cannot save the campaign, but you can delete it. When the discount cannot be retrieved, an "Invalid" warning may also appear.
Solution
Delete and recreate the campaign. Although the warning mentions a temporary Shopify issue, if it remains after waiting, assume the data was deleted and recreate the campaign or contact support. If the data cannot be retrieved, saving will not fix it; recreation is required.
If the following warning appears on the gift campaign edit screen, check the matching heading.
Prerequisite: The correct status for a gift product while its gift campaign is active is "Unlisted." You do not need to change it to "Active."
Cause
The gift product status does not match the campaign state.
When the campaign is active: A warning appears if the gift product is "Draft" or "Archived," but not if it is "Unlisted" or "Active." The app sets it to "Unlisted" when activating the campaign.
When the campaign is Draft: A warning appears if the gift product is not "Draft".
Although the warning mentions deleted component products, it checks only product status. If a component cannot be purchased, see "The gift product contains unavailable variants" below.
Solution
Change the campaign status and save once. If it is active, save it as draft, then activate and save it again. If it is draft, activate and save it, then return it to draft if needed. Saving without changing the status does not restore the gift product status.
Cause
This appears when a gift campaign is active and a component product is unavailable, such as when it is out of stock, making the gift variant unavailable. This warning does not specifically detect deleted component products.
Solution
Check the component products in gift settings and make sure they can be purchased.
Cause
The relevant gift product has been deleted from Shopify products. You cannot save the campaign, but you can delete it.
Solution
Delete and recreate the campaign. If the same message remains after waiting, assume the data was deleted and recreate the campaign or contact support.
Cause
The active or inactive state of Shopify's checkout rule (cart validation) does not match the campaign status. This occurs when the rule is switched directly in Shopify settings.
Solution
Change the campaign status and save once. If it is active, save it as draft, then activate and save it again. Saving without changing the status does not synchronize the checkout rule.
Cause
The relevant checkout rule has been deleted from Shopify settings. You cannot save the campaign, but you can delete it.
Solution
Delete and recreate the campaign. If the same message remains after waiting, assume the data was deleted and recreate the campaign or contact support.
Discount campaigns and Gift campaigns use the same wording for Display settings and paid-plan warnings.
Cause
Both "Show in widget" and product messages are off in the campaign display settings. This warning appears even if only badges or product card badges are used because the check includes only the widget and product messages.
Solution
To show a widget or product message on the online store, open the campaign display settings and enable one of them. The campaign still runs if neither is shown, but the warning remains.
Cause
This appears when no paid plan is active and the campaign is in draft. A test plan subscription is also required when testing on a development store.
Solution
Upgrade to a paid plan. Until then, the campaign remains a Draft, but you can still save it.
Cause
The campaign is active, but the paid plan is inactive.
Solution
Resubscribe to a paid plan. While the plan is inactive, you cannot save changes while the campaign remains active, but you can change its status to draft and save.
Check in the following order.
Read the warning title and open the matching heading in this article
For a discount data warning, check whether the app-created discount remains on Shopify's Discounts page and whether its start or end date was changed.
For a gift product warning, check whether the gift remains in Products. For an Active campaign, check whether its status is "Unlisted"
For an unpurchasable-variant warning, whether the component products can be purchased
For a checkout rule warning, check whether the rule still exists in Shopify settings and whether its active or inactive state matches the campaign.
A campaign with an "Unable to retrieve" warning cannot be saved. Delete and recreate the campaign, or contact support.
For a display-settings warning, whether the widget or product message is on
For a plan warning, whether you have an active paid plan
If the issue remains after these checks, please contact us through the contact form.
When you contact us, please share the following information.
Occurred at
The campaign name (discount or gift)
Full text of the displayed warning
What you already checked