Server Error

Use these checks when the app admin displays: "Server error occurred. Please try again later. If the issue persists, please contact support."

This message appears when a save, create, duplicate, bulk action, or similar operation fails and the app cannot identify the cause. If the screen shows different text, it is not this server error.

Cause

This is a temporary Shopify Admin API failure or an error the app has not assigned to a specific cause. It is not necessarily a network error.

When campaigns are activated in bulk from the campaign list, this generic message may also appear for overlapping periods or discount limits.

Solution

If the error occurred while saving or creating, try the same action again before reloading the page. Reloading removes unsaved input.

If the issue persists, wait and try again. If it occurred during a bulk list action, saving campaigns individually may show a more specific message.

Cause

This appears when the page itself fails to load. It is different from the "A server error occurred" message shown when saving.

Solution

Select "Reload page". If the issue persists after waiting, contact us.

Cause

Plan, creation limits, overlapping dates, and similar issues use dedicated messages, not a server error.

Solution

Based on the message shown, check the following.

• A valid billing plan is required → Subscribe to a paid plan

• It overlaps with another discount active during the same period → Change the active period or move the conflicting campaign to draft

• The maximum number of discounts has been reached → Delete unused Shopify discounts

• The campaign limit has been reached → Delete unused campaigns (limit: 50)

• The maximum number of active checkout rules (25) has been exceeded → Disable unused checkout rules

• This campaign has already been deleted → Reload the list

Check in the following order.

• Check whether the message says "A server error occurred," "Unable to load page," or something else

• If a different message appears, follow its instructions regarding the plan, limits, overlapping dates, or other issue

• If you are in the middle of saving or creating, try the same action again without reloading

• If it appears during a bulk action, save one by one and check whether a dedicated message appears

• Reload only when the entire page cannot be loaded

• If you still see the same "A server error occurred" after waiting, contact us

If the issue remains after these checks, please contact us through the contact form.

When you contact us, please share the following information.

• Occurred at

• The action you took (save, create, duplicate, bulk, page view, and so on)

• Full error message displayed

• Whether it is a discount or gift, and the campaign name

• What you already checked

• Warning Displayed on a Campaign

• About pricing plans

• Active dates (discount campaigns)

• Restrictions (gift campaigns)