If a discount is not applied, check the plan, campaign status, Eligibility conditions, purchase types, and Restrictions in that order.
A paid plan is required to activate a campaign. Without one, the campaign remains in draft and does not apply.
Prerequisite: Development stores also require a paid test plan.
Theme editor preview mode shows only the state at the time you select the preview button. To confirm whether a discount actually applies,Check on the live Online Store.
Discounts do not apply when the campaign status is "Draft." Change the status to "Active" and save.
If Active dates are set, the discount does not apply outside that period. Check the start and end date and time.
The campaign does not apply unless its Eligibility conditions, such as cart subtotal, product quantity, and Customer tag, are met.
When condition combination is "AND", all conditions must be met at the same time
For guest customers who are not logged in, customer conditions such as customer tags and segments are evaluated after they enter an email address at checkout.
For manual application (code entry), the code must be entered while conditions are met
If a condition narrows "Purchase types to include" under "Applies to", the subtotal and quantity include only products of that purchase type.
If you open the drawer cart immediately after signing in, the theme may not have the sign-in information yet, and discounts that use customer conditions may not apply.
Reload the page after signing in, or move to the cart page or the checkout page, then check whether the discount applies.
If you select "One-time purchases only" or "Subscriptions only" in "Purchase types to discount" under the "Discount" settings → "Advanced settings", the discount does not apply to products of the other purchase type.
One-time purchases only: It does not apply to subscription products.
Subscriptions only: It does not apply to one-time purchase products. Products on purchase options without recurring delivery, such as pre-orders, are treated as one-time purchases.
Mixed cart: It applies only to products of the purchase type you select. A Shipping discount set to "Subscriptions only" does not apply in a mixed cart.
Check "Advanced settings" in "Discount".
For worked examples in a mixed cart, see "Purchase types to discount (advanced discount)".
If multiple discounts of the same type are available, Shopify applies the discount with the greater value.
The discount may also not apply if combination with other discounts is not allowed under "Combinations of discounts" in the restriction settings.
For manual application, the code cannot be used after reaching the total usage limit or once-per-customer limit. Check the campaign restriction settings.
Changes to campaign settings may take time to appear. In particular, customer segment changes may take time to update because of Shopify caching. Wait a while, then try again.
A discount campaign can create product, order, and shipping discounts under the same discount code in one campaign.
When multiple discount types are applied to a subscription order with the same discount code, the second and later subscription orders may fail.
In our testing, it worked with Go Sub but failed with the Teiki Koubai app.
Check in the following order.
Whether you have an active paid plan
Whether you are checking on the live online store, not theme editor preview
Whether the campaign status is "Active"
Whether it is within the active dates
Whether the eligibility conditions are met
Whether you reloaded the page after signing in before checking
Whether "Purchase types to discount" in the "Discount" settings is correct (one-time purchases / subscriptions)
Whether it conflicts with another discount
For manual application, whether the usage limit has been reached
If the issue remains after these checks, please contact us through the contact form.
When you contact us, please share the following information.
Occurred at
Target campaign name
Screen where it occurred
What you already checked