If the product message is not displayed, check the app embed, app block, and campaign display settings in that order.
Product messages are rendered by the "RuffRuff Order Bonus" app embed in the theme editor. If the app embed is disabled, messages are not displayed even when the block has been added.
Place the product message in an app block on the product template. Add the "Product message" block to the product template in the theme editor.
For additional setup instructions, see Product message.
Product messages are available only with Online Store 2.0 themes. Confirm that your theme is supported.
Product messages appear only on product pages. They do not appear on collection pages or the home page.
Check the status in the campaign list and set it to "Active".
Open each campaign's display settings and turn on "Show product message".
If products or collections are filtered, the content is not displayed unless the product being viewed is included. Check the target in each campaign's display settings.
If a display period is specified, confirm that it is currently active. If display conditions are set, confirm that they are met.
Check in the following order.
Whether the app embed "RuffRuff Order Bonus" is enabled
Whether the product template has the "Product message" app block
Whether the theme supports Online Store 2.0
Whether you are checking a product page
Whether any campaign has status "Active"
Whether "Show product message" is on
Whether the product you are viewing is included in the target
Whether it is within the display period and meets the display conditions
If the issue remains after these checks, please contact us through the contact form.
When you contact us, please share the following information.
URL of the affected product page
Target campaign name
What you already checked
Your theme name