Prerequisite: Development stores still need a plan to use the app. Partner development stores (except Plus) use a free test charge.
Partner development stores (except Plus) work as follows.
Fee: This is a test charge, so there is no fee.
Features: You can test all features.
Contract: Subscribe to a plan from the plans page.
See also: Development stores | Shopify Help Center
Limitation: After you publish a development store or transfer ownership, the free test charge no longer applies. Subscribe again on the live store.
Plus Staging / Sandbox stores cannot use a normal test charge. If you need a free contract URL, contact us with the following.
(1) Install the app on both the Plus live store and the development store
(2) Live store ID (xxxx.myshopify.com)
(3) Development store ID (xxxx.myshopify.com)
Tip: Installing on the live store confirms the development store belongs to a real live store.
This app reads the customer total order count and total spent directly from Shopify customer data. The app does not calculate its own totals.
As a result, if orders placed on a development store are not reflected in customer data, campaigns that use these conditions do not meet their conditions.
Note: Campaigns that use "Customer total order count" or "Customer total spent" as an eligibility condition may not evaluate as intended on a development store. Check on the live store by adding a test customer tag to the eligibility conditions.
If this still doesn't solve the issue, contact us through the contact form.
When you contact us, include the following.
Store type (development store / Plus Staging, and so on)
Live and development store IDs
What you already checked