Yes. Both discount and gift campaigns are limited to 50 each. If you reach the limit, delete unused campaigns before creating new ones. Note that deleting a gift campaign also deletes the associated gift product, and this cannot be undone.
Frequently Asked Questions
Answers to common questions about how to use the app and its specifications.
Is there a limit to the number of campaigns I can create?
How do I translate campaign content for a multilingual store?
In the campaign's display settings, use the language selector to enter translations for each field — title, description, button labels, badge text, and product message. For widget headers and gift product names, use Shopify's Translate & Adapt app.
Can I duplicate a campaign to create a similar one?
Yes. From the campaign list or edit screen, click More actions → Duplicate. The copy will be named "Copy of [original name]." Edit as needed, set the status to Active, and save. Duplicating a gift campaign automatically creates a new bundle product.
Can multiple campaigns be active at the same time?
Yes. However, up to 25 automatic discount campaigns can be active at once, and Shopify allows a maximum of 25 checkout rules (used by gift campaigns) to be active at the same time.
Badges are not showing on product cards. What should I check?
Check the following:
(1) App embed is activated.
(2) Campaign is Active and within its active period.
(3) "Show badge on product card" is on.
(4) "During campaign" badge text is set.
(5) Display period and conditions are met.
If still not showing, your theme may require custom CSS selectors under Advanced settings — contact support for help.
The product message is not showing on the product page. What should I check?
Check that the "Product message" app block has been added to the product template in the theme editor (Online Store 2.0 themes only). Also verify that "Show product message" is on, target products are set correctly, the campaign is Active and within its dates, and any display conditions are met.
The widget is not showing on my online store. What should I check?
First, confirm the app embed is activated in the theme editor. Then verify that at least one campaign meets all of the following: status is Active, within its active period, a campaign title is set, and "Show in widget" is on. Also check that display period and conditions are satisfied.
How do I change the gift product's name or image?
Edit the gift product from the Products page in the Shopify admin. From the campaign edit screen, click Edit on product page to go there directly. For choice gifts, variant names can also be changed from the campaign edit screen in the app.
Can I prevent customers from adding the gift product to the cart directly?
Yes. The "Add to cart" button is automatically hidden on the gift product page. Additionally, enabling Limit distribution of gifts that do not meet conditions in the restrictions settings will block unauthorized additions at checkout.
The gift product is showing on collection pages. How do I hide it?
When a campaign is Active, the gift product is automatically set to Hidden and will not appear on collection pages or in search results. If it still appears, manually set the product status to Hidden from the Products page in the Shopify admin.
I configured rounding adjustment but the price isn't changing as expected. Why?
Rounding is skipped if the adjusted price would be $0 or less. It is also overridden when "Distribute discount across eligible items" is enabled, as distribution takes priority. Additionally, combining an order discount with Shopify's native product discounts may cause rounding to not work correctly. See the Rounding Adjustment article for details.
Can discounts be applied to subscription orders?
Yes. Enable Subscription under Campaign applies to in the restrictions settings. You can also limit how many recurring orders the discount applies to. Note: shipping discounts below 100% are automatically upgraded to 100% on recurring orders 2 and beyond, so they are restricted to the first order only.
If multiple discounts apply to the same product, which takes priority?
Per Shopify's specifications, the discount with the higher amount takes priority within the same type. Different discount types (order, product, shipping) can be combined simultaneously only when combinations are enabled on both campaigns.
What is the difference between automatic and manual discount methods?
Automatic: Applied automatically when conditions are met. No code required. Usage limits cannot be set. Manual (code): Customer enters a code at cart or checkout. Usage limits and the one-per-customer restriction can be configured. Note: the method can only be set at creation or duplication — it cannot be changed afterward.
What should I check if a gift is not being distributed?
Check:
(1) Campaign is Active and within its dates.
(2) Eligibility conditions are met.
(3) For manual distribution, the customer clicked the widget button.
(4) Component products are in stock.
(5) Gift product is not in Draft status.
(6) "Online Store" is in the gift product's sales channels.
(7) Customer is using the standard cart flow, not a dynamic checkout button.
See the Gift Not Being Distributed article for details.
What should I check if a discount is not being applied?
Check:
(1) Campaign is Active and within its dates.
(2) Eligibility conditions are met.
(3) For manual discounts, the code is entered correctly.
(4) You have an active paid plan.
(5) You're testing on the live store, not in preview mode.
(6) Purchase type and combination settings match.
See the Discount Not Applying article for details.
Is phone or video call support available?
We apologize, but support is only available via email or in-app chat. Phone and video call support are not offered. To reach us by email, please use our contact form.
When does a gift become ineligible at checkout?
This can happen when a discount code is applied at checkout and reduces the cart subtotal below the gift's eligibility threshold. For example, if the condition is "subtotal $200 or more" but a product discount brings it below $200, the gift condition is no longer met. If the checkout rule is enabled, an error will appear. Remove the gift or the discount code to proceed.
What happens when a gift becomes ineligible at checkout?
If Limit distribution of gifts that do not meet conditions is enabled, an error appears at checkout and the purchase cannot proceed — the customer must remove the gift or adjust their cart. If disabled, the purchase may proceed even with an ineligible gift. Enabling this rule is recommended to prevent unauthorized redemptions.
Is the cart subtotal condition evaluated before or after product discounts?
For discount campaigns: order and product discount conditions use the subtotal before product discounts; shipping discount conditions use the subtotal after product discounts (excluding order discounts). For gift campaigns: you can choose the Calculation basis (before or after product discounts) directly in the eligibility condition settings.