Prerequisite: The app embed is not required for discounts to apply. Enable the app embed in initial setup if you want to show the widget or badges.
Prerequisite: Customer conditions are evaluated after the customer enters an email address at checkout, even if they are not logged in. If that email matches an existing customer, tag and purchase-history conditions can apply.
This gives 10% off the entire order to customers whose membership rank is "GOLD" or "VIP". Use this when you store the rank in a customer metafield.
This example assumes the following membership ranks.
Membership rank | Condition |
|---|---|
Normal | The customer metafield (custom.rank) is empty |
Silver | The customer metafield (custom.rank) is "SILVER" |
Gold | The customer metafield (custom.rank) is "GOLD" |
VIP | The customer metafield (custom.rank) is "VIP" |
After you set this campaign, behavior changes as follows.
Normal members → No discount
Silver members → No discount
Gold members → 10% off the cart subtotal
VIP members → 10% off the cart subtotal
Component | Setting |
|---|---|
(1) Campaign overview | Application method: Automatic |
(2) Active dates | Optional |
(3) Eligibility conditions | Customer metafield (for example custom.rank): contains "GOLD" OR contains "VIP" / Combine conditions: OR |
(4) Discount settings | Order discount / 10% off |
(5) Restrictions | Optional |
(6) Display settings | Optional |
If this still doesn't solve the issue, contact us through the contact form.
When you contact us, include the following.
The promotion you want to run
The campaign name you set
What you already checked