If "Review required" appears in the "Post-order gift" block in RuffRuff Order Bonus order details, find the heading that matches the displayed reason. Depending on the reason, edit the order or check the campaign settings.
Prerequisite: This article applies to orders that show "Review required" in the "Post-order gift" block. If the distribution conditions were not met or you are checking the gift display in the cart, see "Gift Not Being Distributed".
The label on the reason card identifies which automated process it belongs to.
Gift distributed after the order: A gift intended to be added after order creation
Gift missing from the cart: Recovery of a gift that should have been distributed in the online store cart
Caution: These buttons only record the review status. They do not add the gift again or reevaluate it.
Mark as action taken: Records that the manual action has been completed
Mark as no action needed: Records that no manual action is needed
Return to review required: Reverts a review status recorded by mistake
Depending on the displayed reason, edit the order or check the campaign or gift product settings.
Open the heading that matches the reason text shown on the screen.
When it is displayed
Shown when the gift product inventory is 0 and none could be added.
How to fix
To add the gift, replenish inventory and edit the order to add it manually. If no addition is needed, select "Mark as no action needed."
When it is displayed
This appears when stock is insufficient for the required quantity of a Repeatable gift and only the available quantity was added.
How to fix
To add the remaining gifts, replenish inventory and edit the order to add them manually. If no addition is needed, select "Mark as no action needed."
When it is displayed
This appears when the order already contains the same product as the gift, such as a regular purchase, and the app cannot determine whether the gift was distributed.
How to fix
Edit the order if you determine that the gift was not distributed and want to add it. If it was already distributed, select "Mark as no action needed."
When it is displayed
For a Repeatable gift, this appears when the actual quantity may be lower than the expected quantity calculated from the order. The missing quantity is not added automatically.
How to fix
Edit the order to add the missing quantity. If the quantity is correct, select "Mark as no action needed."
When it is displayed
This appears when multiple Gift campaigns use the same gift product and the quantity to add cannot be determined unambiguously.
How to fix
To add the required number of gifts, edit the order. If no additional gifts are needed, select "Mark as no action needed."
When it is displayed
Choice gifts are not added automatically because customers must make a selection.
How to fix
Confirm the customer's preference. To add the gift, edit the order. If it is not needed, select "Mark as no action needed."
When it is displayed
For recovery, this appears when the campaign has customer conditions but the order has no customer information. For post-order distribution, the order is evaluated as a guest and does not meet the customer conditions, so this reason does not trigger "Review required."
How to fix
If you determine that the conditions were met for a gift missing from the cart, add the gift by editing the order. If the conditions were not met, select "Mark as no action needed."
When it is displayed
This appears when the "Customer login status" eligibility condition affects the result.
It does not appear if other conditions alone show that the order is ineligible
With OR conditions, the gift may be added automatically if other conditions alone show that the order is eligible
How to fix
Check whether the conditions were met when the order was placed. If needed, add the gift by editing the order. If the conditions were not met, select "Mark as no action needed."
When it is displayed
This appears when a Gift campaign changes after an order and the conditions at the time of the order cannot be reproduced.
How to fix
Edit the order if the conditions were met at the time of purchase and you need to add the gift. If they were not met, select "Mark as no action needed."
When it is displayed
Shown when some of the campaign eligibility conditions cannot be evaluated by this automatic check.
How to fix
Edit the order if the conditions were met and you need to add the gift. If they were not met, select "Mark as no action needed."
When it is displayed
This appears when more than 24 hours pass between receiving the order creation notification and evaluation. It is a safety stop that prevents automatic addition to an old order, not an error.
How to fix
To add the gift, edit the order. If it is not needed, select "Mark as no action needed."
When it is displayed
This appears when Shopify order editing returns a clear error. The app does not retry automatically in this case.
How to fix
Check the order status and edit the order if you need to add the gift. If not, select "Mark as no action needed."
When it is displayed
This appears for recovery of a "Gift missing from the cart" when the entire order has already been fulfilled. The gift is not added automatically because it would require a separate shipment.
How to fix
To ship the gift separately, add it by editing the order. If you will not ship it separately, select "Mark as no action needed."
When it is displayed
Shown when the order cannot be edited, such as after a refund or partial cancellation.
How to fix
Consider alternatives such as a refund or sending the product separately if needed.
When it is displayed
This appears when the campaign's product information cannot be found, such as when its gift product has been deleted.
How to fix
Check the campaign's gift product settings.
When it is displayed
Shown when no component products are set for the gift.
How to fix
Check the component products in the app gift settings.
When it is displayed
This appears when a gift intended to be free has a non-zero price.
How to fix
Check the gift product's price settings.
When it is displayed
Shown when the order itself was canceled around the time of evaluation.
How to fix
No action is required.
When it is displayed
This appears when a temporary Shopify error prevents the gift from being added and all 5 attempts, including the first attempt, fail.
How to fix
To add the gift, edit the order. If it is not needed, select "Mark as no action needed."
For a post-order distribution gift, "Gifts not distributed" appears when the entire order is already fulfilled.
Displayed reason: The order was already fulfilled, so the post-order gift was not distributed.
The gift is not added automatically and is recorded as requiring no action. If another gift shows "Review required," check its reason as well.
To ship the gift separately, add it by editing the order.
If the issue remains after these checks, please contact us through the contact form.
When you contact us, please share the following information.
Occurred at
Order number
Full text of the displayed reason
Campaign name
What you already checked